Frequently Asked Questions ♡

Custom cookie orders require at least a 2-week minimum lead time. Popular dates fill quickly, so the earlier you submit your inquiry the better.

Custom cookie orders have a 2 dozen (24 cookie) minimum.

Submitting an inquiry does not reserve your date. Availability and pricing are confirmed after review, and payment in full officially reserves your order date.

After payment, a custom cookie mockup is created for your approval before production begins.

Changes can be discussed before the 2-week mark. No changes can be made once your order reaches the 2-week production window.

Yes — every cookie is individually heat sealed for freshness.

Cookies are made in a cottage food bakery around known allergens like peanuts, wheat, etc. We cannot guarantee any order is allergen-free.

Cutters are offered in Mini (2"), Standard (3.5"), and Large (4"). Measurements are approximate and based on the longest dimension of the cutter.

Cutters are 3D printed from durable, food-safe PLA+ plastic.

Hand wash only in cool or lukewarm water with mild soap. Avoid high heat and extended soaking, and dry completely before storing.

No. Do not place cutters in the dishwasher — high heat can warp them.

Yes, every 3D printed cutter is made to order.

Because cutters are made to order, all cutter sales are final and we are unable to offer returns or exchanges.

An STL file is a digital 3D model you can print yourself on a 3D printer.

No. An STL purchase is a digital file only — no physical product will be shipped.

One STL purchase includes one digital file in the size you selected at checkout.

Your digital file is delivered electronically after purchase.

Digital STL purchases are final and are non-returnable and non-refundable.

You may use your printed cutter to create and sell decorated cookies. You may not sell the STL file or printed cutters made from it, or share the digital file with another person or business.

3D printed cutters are made to order. You'll receive shipping confirmation as soon as your order is on its way.

Please contact Delightful Cookie Co. so we can make it right.

Shipping options and costs are shown at checkout.

Hand wash in cool or lukewarm water with mild soap, avoid high heat and extended soaking, and dry completely before storing.

Cookies are made in a cottage food bakery around known allergens like peanuts, wheat, etc.

Send us a message through the contact page and we'll get back to you as soon as we can.